Privacy & Security

Healthy Water International Pty Limited respects your privacy. We do not sell, rent or loan any identifiable information regarding our customers to any third party. We may use and share aggregated information when it enables us to improve and enrich our product and content offering. Any information you give us is held with the utmost care and security.

How we Collect Information and How We Use It In order to provide you with excellent products and services, Healthy Water International Pty Limited asks you for specific pieces of personal information when you register as a customer. Healthy Water International Pty Limited will not collect any personal information about such individuals except when provided by such individuals.

Personal Account Information

Your name, delivery address, telephone number, email address, and special delivery instructions help Healthy Water International Pty Limited to deliver your order on time to the correct location. We confirm by email the items in your order, the scheduled delivery window you've selected, and the delivery address. A Customer Service Representative may contact you by telephone to resolve any questions we might have about your order.

Healthy Water International Pty Limited will not reveal your personal information to any third party unless required to do so by law.

Cookies

A cookie is a small file created by your web browser (eg. Internet Explorer v.5) to assign a unique identification to your computer. Healthy Water International Pty Limited uses the cookie to keep track of items in your shopping trolley, we do not use cookies to retrieve personal information about you from your computer. To shop, you need to have the cookies option of your browser turned on. However, once you've finished shopping, you can delete cookies from your hard drive if you like.

IP Address

Healthy Water International Pty Limited logs IP addresses for systems administration purposes. IP addresses are logged to track a user's session and help us determine how often the areas of our site are visited. In many cases, we view and discard the information immediately. We do not link IP addresses to anything personally identifiable so we could never link an IP address to a specific customer.

Online Surveys and Contests

From time to time, Healthy Water International Pty Limited may conduct online surveys that ask you for demographic data, like household information, ages, and so on. Participation in these surveys is always voluntary. Healthy Water International Pty Limited aggregates the responses we receive before using the information to improve the product offering and services we offer Healthy Water International Pty Limited may also offer contests that ask for some personal information, such as name and email address, so that we can contact winners. All of these contests follow applicable gaming regulations. We will clearly post the rules and terms of each contest on the site.

Changing and Editing Your Information

You can make changes to your personal information or to your customer status by emailing us at info@healthywater.com.au, noting the changes required. Finally, you could contact us by calling the Customer Service Centre on 1800 810 816. Currently, we do not send out any regularly scheduled email communications to customers. If we were to introduce such communications, we would provide customers with the option to not receive such emails.